RA FTP does not start Jobs

Normaly ourer FTP Agent works well, but sometimes he doesn't start Jobs. In this case we restart the agent and everything works fine. We do not find the problem. Any idea?


  • Wolfgang BruecklerWolfgang Brueckler Developer LV3 EXAutomicPosts: 1,489 Innovator ✭✭✭✭✭✭
    Are there any entries in the agent log?

    Which Agent version?
    Which OS?
    Which JAVA version?
    Is the agent started via SMGR?
    Wolfgang Brückler
    Developer Lv. 3
    AE 11.2/ORA11G/Linux
  • Bobby TamayoBobby Tamayo Team Automic Posts: 176 Journeyman ✭✭✭
    Hi @Gregor Schnieder 

    Check if there's any message about File Descriptor in the RA FTP Agent. However, I would strongly suggest to open a new incident so Customer Service can further analyse.

  • Gregor SchniederGregor Schnieder Posts: 5 Explorer ✭✭
    Hi Bobby, Hi Wolfgang Brueckler,

    there are no messages about File Descriptor in Log of the RA FTP Agent. An incident was opened.
    We use Agent RA.FTP_RA.FTP.Solution_3_1_0+hf.1.build.127
    under Linux CentOS release 5.8 (Final)
    with java
    java version "1.7.0_04"
    Java(TM) SE Runtime Environment (build 1.7.0_04-b20)
    Java HotSpot(TM) 64-Bit Server VM (build 23.0-b21, mixed mode)


  • Andrew GarlandAndrew Garland ● Bellevue, WA ●Team Automic Posts: 69 Journeyman ✭✭✭
    Hi Gregor,

    I would definitely submit this as an incident with the support team so we can review the logs, the agent and the job. Thank you for posting on community with your question as it's a great first step to getting quick responses!

  • Gregor SchniederGregor Schnieder Posts: 5 Explorer ✭✭
    Hi together,
    we fixed the problem. There were used wrong keys in some WF. After fixing this. The Agent works well.
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