RA FTP does not start Jobs

Normaly ourer FTP Agent works well, but sometimes he doesn't start Jobs. In this case we restart the agent and everything works fine. We do not find the problem. Any idea?
Thanks

Comments

  • Wolfgang BruecklerWolfgang Brueckler Developer LV3 EXAutomicPosts: 1,049 Innovator ✭✭✭✭✭✭
    Are there any entries in the agent log?

    Which Agent version?
    Which OS?
    Which JAVA version?
    Is the agent started via SMGR?
    Wolfgang Brückler
    Developer Lv. 3
    AE 11.2/ORA11G/Linux
  • Bobby TamayoBobby Tamayo Posts: 118Team Automic Journeyman ✭✭✭
    Hi @Gregor Schnieder 

    Check if there's any message about File Descriptor in the RA FTP Agent. However, I would strongly suggest to open a new incident so Customer Service can further analyse.


    Thanks
    Bobby 
  • Gregor SchniederGregor Schnieder Posts: 5 Explorer ✭✭
    Hi Bobby, Hi Wolfgang Brueckler,

    there are no messages about File Descriptor in Log of the RA FTP Agent. An incident was opened.
    We use Agent RA.FTP_RA.FTP.Solution_3_1_0+hf.1.build.127
    under Linux CentOS release 5.8 (Final)
    with java
    java version "1.7.0_04"
    Java(TM) SE Runtime Environment (build 1.7.0_04-b20)
    Java HotSpot(TM) 64-Bit Server VM (build 23.0-b21, mixed mode)

    Thanks
    Gregor



  • Andrew GarlandAndrew Garland ● Bellevue, WA ●Posts: 64Team Automic Journeyman ✭✭✭
    Hi Gregor,

    I would definitely submit this as an incident with the support team so we can review the logs, the agent and the job. Thank you for posting on community with your question as it's a great first step to getting quick responses!

  • Gregor SchniederGregor Schnieder Posts: 5 Explorer ✭✭
    Hi together,
    we fixed the problem. There were used wrong keys in some WF. After fixing this. The Agent works well.
    Thanks
    Gregor
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